Even though great care is taken in the shipping process, if your item(s) arrive damaged, please contact support@nutraorganics.com.au within 7 days of receiving your goods. Please provide photo evidence so we can assess the damage and provide a refund or exchange if required. We understand it can be frustrating when this happens, and we thank you for your patience and cooperation with organising a faulty free replacement.
All items marked as sale, free gifts or promotional items with retail value will not be refundable. However, Aunties and Grandma’s love regifted items and knick knacks so we are sure they will happily accept unwanted gifts and sale items.
Subject to the Consumer Law, Nutra Organics reserves the rights to amend this Refunds & Returns Policy at any given time.
MONEY BACK GUARANTEE & CHANGE OF MIND RETURNS
PROBLEMS WITH DELIVERY OR SHIPPING
Even though great care is taken in the shipping process, if your item(s) arrive damaged, please contact support@nutraorganics.com.au within 7 days of receiving your goods. Please provide photo evidence so we can assess the damage and provide a refund or exchange if required. We understand it can be frustrating when this happens, and we thank you for your patience and cooperation with organising a faulty free replacement.
NON- REFUNDABLE ITEMS
All items marked as sale, free gifts or promotional items with retail value will not be refundable. However, Aunties and Grandma’s love regifted items and knick knacks so we are sure they will happily accept unwanted gifts and sale items.
CHANGES TO THIS RETURNS POLICY
Subject to the Consumer Law, Nutra Organics reserves the rights to amend this Refunds & Returns Policy at any given time.